Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:
- changed your mind
- ordered the wrong product
- found the product cheaper elsewhere
- damaged the product by misusing it
- used the product for a very long time and the problem is as a result of usual wear and tear.
If you wish to return your order for a reason not listed above, please don't hesitate to get in touch with us via firstname.lastname@example.org and we'll take it from there.